Terms & Conditions

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THIS AGREEMENT (INCLUDING ANY REFERENCED POLICIES OR GUIDELINES), PLEASE IMMEDIATELY TERMINATE YOUR USE OF THE WEBSITE.

  1. SERVICE PROVIDER

The Organa India website is operated by “Varahamurti Flexirub Industries Pvt. Ltd”. It is an all-in-one online business that sells mattresses. Besides online shopping, we also offer services including Home Delivery, Tech Support and Warranty Services per company norms.

  1. Age Eligibility Criteria

If you are an adult, i.e., a person aged 18 or older, you may use this website; however, if you are under the age of 18 and are not legally capable of forming a contract under the Indian Contract Act 1872, you must be supervised by parental or legal guardians who understand and agree to the terms and conditions. As a result, by using the OrganaIndia.com website, you affirm that you are a legal adult and not a minor and understand and agree to the following terms and conditions.

  1. User Account, Password and Security

 

  • When You create an account with Us, You must provide Us with information that is always accurate, complete, and up to date. Failure to do so constitutes a breach of the Terms, and Your account on Our Service may be terminated immediately.
  • You are solely responsible for the security of the password You use to access the Service, as well as any activities or acts carried out under Your account and password. We urge that you do not share your login information and credentials with anyone and that you take all necessary efforts to protect the password you created during registration.
  • You must contact Us promptly if you become aware of any breach of security or unauthorised use of Your account. By continuing to use the website, you agree to these terms and acknowledge that OrganaIndia.com will not be held liable for any damages or losses suffered as a result of the user's failure to comply with this clause.

 

  1. Pricing Policy and Terms of Payment
    • PRICING:

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices listed on the website are in Indian rupees and include all applicable taxes and delivery charges. The prices indicated on our website may be altered by the Company after accepting an Order if any occurrence impacting delivery occurs as a result of government action, increased shipping charges, higher foreign currency rates, or any other factor beyond the Company's control. 

Shipping and handling fees are not included in the product price, and by continuing to shop with us, you agree to pay such fees, which will be added to the amount specified when the purchase order is placed.

OrganaIndia.com retains the right to update product prices or services and/or to withdraw discounts in the event of a rise in the cost of materials, labour, carriage, or an increase in tax, duty, or charge, or any modification in exchange rates. Any changes in prices are automatically reflected on the website. Prices for some highlighted items may change on a regular basis; if such a change occurs after your order has been sent, it will have no influence on your initial purchase price, and you are not required to pay the new price.

OrganaIndia.com reserves the right to alert the user of any discrepancies in product descriptions or pricing prior to product shipment.  In such a circumstance, the user acknowledges that the Product or Service will be provided in accordance with the revised description or price.

  • PAYMENT:

When placing an order, payment must be made using the method given on the site, and payment must be unconditional and irrevocable. Payment can be made using any of the various payment options, including Visa, MasterCard, credit or debit cards, or online payment methods (PayPal, GooglePay, for example).

  1. Shipping and Delivery
    • Shipping and delivery times are estimates and may vary.
    • We are not responsible for delays or errors caused by third-party carriers.

 

  1. Returns
    • Our return policy is outlined separately and is an integral part of these terms and conditions.

 

  1. Privacy Policy
    • We collect and use personal information as described in our Privacy Policy. By using our website, you consent to this collection and use.

 

  1. User Representation

By continuing to the site, you represent and warrant that-

  • The information you provide during registration or when placing an order is updated, correct, and sufficient for order fulfilment.
  • Unless agreed otherwise, any warranties provided concerning products only extend to you on the understanding that you are a user and not a reseller of those Products
  • Some items may be hazardous to use because of allergies or medical issues. A purchase of the product implies that you have researched the product, read the specifications, and consulted a doctor to determine its suitability to use, and that you won't purchase a harmful product.
  • Organa India will not be held liable for any reaction/allergy or other health-related issues that arise as a result of using any of the products advertised on the website.
  • The products listed on the website are not manufactured by “Organa India” hence, Organa India repudiates its liabilities to the extent of its supplier's products.

 

  1. Unauthorised or Fraudulent Use
    • You agree not to engage in unauthorized or fraudulent use of our website or services, including, but not limited to:
  • Falsifying information
  • Impersonating others
  • Not complying with clause 2.
  • Engaging in any activity that may disrupt or interfere with our website.
  • Not adhering to terms and conditions

 

  1. Use Conduct and Rules (General)

The user agrees not to engage in the following activities:

  • Modification and Exploitation: You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivatives, sell, lease, translate, decompile, or otherwise exploit the website or any of its components unless explicitly allowed.
  • Inappropriate Content: You will refrain from posting or publishing any information on the website that is abusive, defamatory, threatening, obscene, indecent, pornographic, harassing, violates the legal rights of others, or otherwise encourages conduct that may lead to civil or criminal liability under Indian law.
  • Malicious Software: You must not upload or distribute viruses, bugs, trap doors, harmful codes, or similar software or programs that could harm the functionality of the website or other users' computers.
  • Violating Terms and Guidelines: You are not allowed to violate, abuse, manipulate, or exploit any terms and conditions stipulated in the agreement or any code of conduct or other guidelines provided on the website.
  • Defamatory or Abusive Comments: It is prohibited to make defamatory, derogatory, abusive, inappropriate, or indecent comments or statements about OrganaIndia.com, its associates, or partners on any property owned by Organa India.
  • Unauthorized Access: You may not attempt to obtain information or materials through means that are not intentionally made available or provided on this site.

 

  1. Force Majeure

Organa India will not be held responsible for any loss or damage suffered by the user due to our inability to perform our obligations caused by circumstances beyond our reasonable control. Such circumstances include but are not limited to, acts of God, war, riot, civil commotion, government actions, explosions, fires, floods, storms, accidents, strikes, lock-outs, trade disputes, labour disturbances, breakdown of plant or machinery, interruptions in the supply of power or materials.

In the event of such circumstances, we reserve the right to cancel your order, and a refund will be processed using the same online payment method within 10 to 15 working days.

  1. Links to Third-Party Sites

OrganaIndia.com may contain links to other companies' websites (third-party sites). These terms and conditions do not apply to users' usage of third-party websites. Because third-party websites are not within the jurisdiction of Organa India, we are not liable for the contents of any linked site. These links are given for the user's convenience only, and the inclusion of any link does not imply sponsorship by OrganaIndia.com.

  1. Disclaimer
    • com strives to provide accurate and current information on our website. However, we do not make any guarantees regarding the suitability, reliability, availability, quality, accuracy, or completeness of the data, information, products, or services presented.
    • Please note that as a multi-brand marketplace, some products available on our platform are not manufactured by Us.
    • We cannot ensure that the website's functions will always be uninterrupted or error-free, and we do not guarantee that our site or the server hosting it is free of viruses or other harmful components.
    • com shall not be held responsible for any punitive or consequential damages resulting from the user's use or inability to use our services or the Internet. Additionally, we will not be liable for any website unavailability due to periodic maintenance or technical issues beyond the control of Organa India.

 

  1. Objectionable Material

Users may encounter content that is offensive, indecent, or objectionable to certain persons in some instances (the content may or may not be tagged as such). Organa India will not be held liable for any content that the user finds offensive or immoral.

  1. Review, Feedback and Comments:
    • On the website, the user has the liberty to provide us with reviews, feedback, comments, or suggestions. The reviews and comments placed on the website are not private and are the sole property of OrganaIndia.com.
    • By continuing to the site, the user undertakes to grant OrganaIndia.com the unrestricted right to use, copy, distribute, display, make derivatives, and change the posted review and remark. In addition, the user undertakes to allow OrganaIndia.com the right to use the name provided with the reviews or comments in connection with such reviews or comments.
    • The user undertakes that any comments or reviews placed by the user will not violate our policy or the rights of any other person. The user agrees not to publish any unlawful, scandalous, offensive, vulgar, or threatening material in a comment or review.

 

  1. Termination
    • com reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement.
    • Following termination, you will not be permitted to use the Website and OrganaIndia.com may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products.
    • If your access to the Website is terminated, OrganaIndia.com reserves the right to exercise whatever means it deems necessary to prevent unauthorized access to the Website. This Agreement will survive indefinitely unless and until OrganaIndia.com chooses, in its sole discretion and without advance to you, to terminate it.
    • If you or OrganaIndia.com terminate the User Agreement, you must promptly destroy any contents downloaded or otherwise received from this Site, as well as all copies of such materials, whether created under the User Agreement or otherwise. Users shall be obligated to pay for any Service or product that they have previously ordered until termination by either party.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE 
TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

  1. Amendment of Terms and Conditions:

OrganaIndia.com has the authority to amend these terms and conditions at any time without prior notice to the user. The revised terms and conditions will become effective on the date they are posted on the website. Users are encouraged to regularly review the Site's Terms & Conditions. If the updated Terms & Conditions are not acceptable, the user should discontinue using the Service. Nevertheless, if the user continues to use the Service, it will be considered as an acceptance and agreement to abide by the updated Terms and Conditions of this Site.

  1. Indemnification

You will release, indemnify, defend and hold OrganaIndia.com, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns harmless from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of 

  • this Agreement or the breach of your warranties, representations and obligations under this Agreement;
  • the Website content or your use of the Website content;
  • the Products or your use of the Products (including Trial Products);
  • any intellectual property or other proprietary right of any person or entity;
  • your violation of any provision of this Agreement; or
  • any information or data you supplied to OrganaIndia.com.

This clause shall remain in effect after the expiration or termination of this User Agreement.

  • In the event of a legal threat or lawsuit against OrganaIndia.com by a third party, we may ask you for written assurances of your commitment to indemnify us. If you fail to provide these assurances, it may be considered a significant breach of this Agreement.
  • We have the right to join in the defence of any third-party claim related to your use of the website content or products, with our chosen counsel at our expense. We will also reasonably cooperate with your defence efforts at your request and cost.
  • You are responsible for defending OrganaIndia.com against any claim, but you must obtain our prior written consent for any related settlement. This provision remains in effect even after this Agreement ends or your use of the Website or Products is terminated.

 

  1. Severability:

In the event that a court or competent authority deems any provision in the terms and conditions to be unlawful or unenforceable, the other provisions will remain in force. If a part of the provision is found to be illegal or unenforceable, it will be considered valid and enforceable if that specific part is removed or modified to comply with relevant laws.

 

  1. Governing Law and Dispute Resolution:

 

  • Applicable Law:

These terms and conditions are governed by Indian law. Any disputes, terms, conditions, and disclaimers are subject to the exclusive jurisdiction of the courts in Delhi.

  • Arbitration:

Any disputes will be resolved through binding arbitration, with an arbitrator chosen by the seller. The arbitration process will follow the Arbitration and Conciliation Act of 1996, and the arbitration will be conducted in English. The arbitration location will be in Delhi.

Notice:

All notifications to users will be sent to their email addresses or displayed on the website. Users who have provided their email address on OrganaIndia.com will receive notifications at that address. Email notifications are considered received the business day after they are sent, provided they are correctly addressed to the intended recipient. This clause remains in effect even after the agreement has terminated or expired.

If you have any questions, please email us at sales@OrganaIndia.com or call at…

 

Organa Mattress India
(VFI Group)
419, 4th Floor, KM Trade Tower, Hotel Radisson Blu, Kaushambi, Ghaziabad, U.P. India 201010
Call: +91 96677 48809
Email: sales@Organaindia.com

 

  1. Infringement Policy:

Please note that this Intellectual Property Infringement Policy is an integral part of our Terms & Conditions and Privacy Policy.

  • Ownership of Content:

All content displayed on the OrganaIndia.com website, such as logos, text, graphics, software, programs, service names, trade names, user interfaces, source code, icons, photos, and more, is the exclusive property of "Organa India." We reserve all intellectual property rights in this content. Users are not allowed to use, copy, sell, transmit, create derivative works from, or distribute any content from the "Organa India" website. Use of the website does not grant users the right to use protected content without express written permission from "Organa India." Access to the website does not imply a license to "Organa India" or its licensors' intellectual property.

  • Respect for Intellectual Property:

"Organa India" respects the intellectual property rights of others. If you believe that any content on the website violates a copyright, patent, or trademark, or that the featured goods are counterfeit, please notify us of the infringement with the following information:

  • Your contact information, including name, address, phone number, and email address.
  • A digital or electronic signature of the authorized representative of the rights owner.
  • Details about the allegedly infringing content and its location on the website.
  • A description of the infringing content and how it violates rights.
  • A statement that you believe in good faith that the content infringes on someone else's rights.

We require this information to verify the claim's authenticity and investigate the situation. If, after our inquiry, it appears that the claims are valid, we will remove the infringing content and disable access to it. If our actions affect any party, that party may submit a counter-notification addressing their concerns.

  • Reporting Infringement:

Please report any form of intellectual property violation encountered while browsing/accessing our website at: www.OrganaIndia.com.

"Organa India" reserves the right to change its intellectual property policy at any time without prior notice to users.